RESERVATION & TRAVEL POLICIES
Payments: A $100.00 per person deposit is due within seven (7) days of reservation. Final balance the weeks of Christmas and New Year’s is due forty-five (45) days prior to arrival. All other periods, thirty (30) days prior to arrival date.
Forms of Payment: All payments must be made in US currency. Checks must be drawn on US banks payable to Travel Resource Solutions and mailed:
Travel Resource Solutions
Attn: Dive Provo
P.O. Box 14486
Ft Lauderdale, FL 33302
We reserve the right to electronically debit your account if a check comes back dishonored, plus a $25.00 processing fee and applicable tax. The use of a check is your acceptance of this agreement and its terms. If wiring payment, the sender must pay for any bank transfer fees.
The US-based reservations office also accepts payment by MasterCard, Visa, Discover and American Express. If you are paying your deposit by credit card, your card will be automatically charged for final payment on the due date.
- If using American Express, your credit card charge will through in the name of Travel Agency Services – Airlines Rep, Arlington, VA
- If using MasterCard, Visa or Discover, your credit card charge will through in the name of Agent Fee – Greensboro, GA
GROUP RESERVATIONS: Special deposit, payment and cancellation policies apply. Please inquire.
DIVING ONLY CANCELLATION POLICY: Receipt of payment confirms boat space and/or instructor time. Cancellations made 7 days or more prior to the first scheduled dive day will receive a full refund. Cancellations and/or changes in reservations 3-7 days out will be charged a $25.00 per person administration fee. Cancellations received within 3 days (72 hours) are non-refundable and non-transferable.
HOTEL & DIVING CANCELLATION POLICY: During the weeks of Christmas and New Year’s, cancellations must be made 46 days or more prior to arrival to receive a full refund. Cancellations 45 days or less of arrival, no-shows, unused dives and/or package features due to premature departure: No refunds. Full payment is forfeit. For all other travel periods, cancellations made 31 days or more prior to arrival will receive a full refund. Cancellations 30 days or less of arrival, no-shows, unused dives and/or package features due to premature departure: No refunds. Full payment is forfeit.
NON-USAGE OF PACKAGE/COURSE INCLUSIONS: All dive reservations are non-refundable and non-transferable once guests arrive on island. The unused portion of any dive package or course is non-transferable and non-refundable unless diving is cancelled by Dive Provo. Every effort is made by Dive Provo to accommodate necessary changes after arrival; however, in certain cases this may not be possible due to availability of boats or staff. Package inclusions, terms and rates are subject to change with notice. Dive Provo is not responsible for missed or delayed flights.
INSURANCE: We are not responsible for compensating or crediting any traveler for any loss incurred due to delays or cancellations. Trip interruption/cancellation insurance is your only protection. We highly recommend you purchase either Deluxe or Elite coverage from our trusted provider via this secure link: www.itravelinsured.com. We also encourage all divers to have Dan Master Insurance Plans.
PLEASE ENSURE WE HAVE YOUR PROVO HOTEL INFORMATION: If you have booked a hotel stay at a Grace Bay area hotel independently, please be sure to provide us with this information in advance, so that we can schedule for your 8:00 am transport to the dive shop.
REGISTRATION: You will need to bring proof of certification. Unfortunately, we are unable to accommodate divers without proof of certification, so please DON’T FORGET YOUR CERTIFICATION CARD! For divers doing their training dives, please bring your Referral Form or signed log book along with completed medical questionnaire.
VISA, Master Card or American Express credit card is used as a security deposit on any rental equipment you require and to open a dive shop account for any incidental expenses you may incur. Please note any refunds which may be issued back to an American Express card for any reason will be charged a 5% service fee.
TIPPING: Tipping is customary and appreciated. You are welcome to pay by credit card in the shop if you do not want to carry cash on the boats. At Dive Provo, the tips are shared among the staff. They all work hard to ensure you have the best possible time. They not only guide you on dives, but are your bus driver, your boat captain, your tank filler and mechanic, luggage valet and gear cleaners. The shop staff tries to schedule your trips to accommodate your wishes and to give you as much variety as possible. Their day starts long before your first cup of coffee and ends after your cocktail hour. We recommend you tip as you would in a restaurant, 10-15% and more if you feel it is warranted. Please also let us know if anyone on staff did not meet your expectations.
ADDITIONAL INSURED: Any active scuba instructor may conduct training on board Dive Provo’s boats as long as they produce copies of their instructor insurance naming Dive Provo as an additional insured.
DIVE GEAR STORAGE: After each dive the staff takes care of all gear; cleaning it, storing it at day’s end, then delivering it to the boat for the next day’s outing.
RECOMPRESSION CHAMBER: There is a recompression chamber at Menzies Medical Centre. It is costly to run, and you will be charged for treatment. Don’t forget DAN Insurance as most medical insurance does not cover chamber treatments. Even better – dive with Nitrox. You are far less likely to run into decompression problems and as we age we are more susceptible. So, over 21, get Nitrox certified! It is a very easy class which you can take on-line or on island and costs only $150.00 with Dive Provo.
TO ENTER THE TURKS AND CAICOS ISLANDS: All visitors to Provo, regardless of age, must present a valid Passport and onward or return flight ticket before entering the country. No visas are necessary except from countries of the former Eastern Bloc. You are advised to contact the nearest British Consulate Office for visa applications.
TRAVELING WITH MINORS: Some countries require the parent(s) of children (under 16) to present copies of documents associated with the child’s Passport Application in addition to the Passport itself. To prevent any issues with immigration, it is recommended that parents consult with your Bureau of Consular Affairs/Immigration Agency.
ELECTRICITY: The power is stable at 110 Volts/60 Cycle, which is the same voltage as in the United States. Visitors from European countries should bring converters.
LANGUAGE: English is the official language of the Turks and Caicos.
CURRENCY: The US dollar is the Island’s legal currency.
CREDIT CARDS: American Express, MasterCard and Visa are widely accepted in hotels and larger business establishments. Note: If using credit cards on island, please be aware that most credit-card companies are now adding an extra 2% to 5% fee on international transactions in addition to any currency-exchange commissions. Cash is recommended in smaller businesses. ATM machines are also available at the local banks.
TIPPING: Tipping is customary and expected on island. A service charge is included in your hotel bill and most restaurants will include a service charge “for your convenience”. A tip is NOT included in your diving package or course for the dive staff.
WEATHER: The average year-round temperature is 83F (28C). The hottest months are September and October, when temperatures can reach 90 to 95F (33 to 35C). The almost-constant easterly trade winds temper the heat and keep life comfortable. Visitors are advised to wear protective clothing and a sun hat and use waterproof sunscreen when out in the tropical sun. A 3-mm shorty or full suit is recommended for diving.
TIME: Eastern Standard Time in the summer and Daylight Savings Time during the winter.
DRINKING WATER: As with many Caribbean Islands, fresh water is precious, however, there is piped water made by reverse osmosis from the Provo Water Company, so the tap water is safe to drink; also bottled water is readily available.
INTERNET SERVICE: All of our partner properties provide wireless internet access.
CELL PHONES: Local pre-paid sim cards can be purchased from Digicel or Flow. International calls are expensive, so a local sim is the way to go.
MEDICAL FACILITIES: In case of medical problems on vacation there are 2 very good private clinics: Menzies Medical Centre and Grace Bay Medical Centre with doctors on call for emergencies. There is also a small local hospital. Payment is required at all institutions for visitors. The recompression chamber is located at the Menzies Medical Center.
Packing Considerations: Pack light! Cool, casual, comfortable resort and leisure wear is acceptable everywhere. A light sweater may be welcome on some breezy evenings and after diving, especially in December, January and February. All of our partner properties rooms provide (at minimum) either full size or mini-refrigerators, coffeemakers, telephones, in-room safes, hairdryers and beach towels.
Airline luggage restrictions are constantly changing. Be sure to check your airline’s web site(s) for the most current information on baggage allowances and restrictions. For most international flights, any luggage over 50 pounds will have a surcharge and you could potentially be told to remove something from the bag. In most cases luggage over 70 pounds will not be accepted. Domestic flights especially those booked independently of the international flight will most likely have other allowances and restrictions. Best advice is travel light!
In the unlikely event you arrive on Provo without your luggage, please make sure you have packed your “trip essentials” in your carry-on bag, such as a pair of shorts, bathing suit, dive mask, medicine, sunglasses or anything necessary to begin enjoying your stay from the moment you arrive.
DIVE GEAR RENTAL: We have a solid supply of gear available for rent should you chose not to bring your own. Gear rental is available at $25.00 per day for a full set.
FOOD & LIQUOR: If you intend to “dine in,” there are modern grocery stores and several smaller convenience stores on Provo that carry a wide variety of products quite similar to what you might find at home, with the bonus of carrying traditional items from the UK. Liquor stores are also centrally located, but there is no alcohol sold in stores on Sundays. If you are arriving on a Sunday and want cocktails in your room, best to purchase duty free on your way in.
ARRIVING ON PROVO
UPON ARRIVAL ON PROVIDENCIALES (Provo): Slow down and relax! When you come out of the airport you will see a traffic control person who will call up a taxi for you. The drivers know all the resorts and fares are fixed, so you are in good hands with any of the local island taxis.
DRIVING: A valid driver’s license from a visitor’s normal place of residence is suitable when renting vehicles. You must be 25 years of age. Driving is on the left-hand side of the road.
WHEN YOU ARRIVE AT YOUR HOTEL: We ask that you please call Dive Provo to verify your next day’s diving plans. Shop hours are 8:00 am – 5:00 pm. Telephone 946-5040 (after hours please leave a message.) Dive Provo is located in Ports of Call.